REFUND POLICY
Last updated September 19, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Digital Accelerator Agency
Attn: Returns
RMA #
32/B, Road-3, Shatmosjid Housing, Mohammadpur, Dhaka-1207
Dhaka, Bangladesh 1207
Bangladesh
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, will be deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
In Case of Software Purchase, you will get our 14 days money-back guarantee. If you are not satisfied with our SASS Software. You will get a refund and we will collect your feedback for future software development.
In the case of Services, You will get up to 10 revisions for free. You will also get post-service support for a lifetime. You will get a Full refund if you are totally dissatisfied with our service and there is no way of improvement. But you have to ensure that you will not use the digital assets we have delivered as part of the services.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+8801717601254